Retailers in E-commerce must always compare their
businesses against both other online sellers and brick-and-mortar retailing.
This always complicates things since something that may be a high strength when
compared to a brick-and-mortar merchant, dynamic pricing, for instance, cannot
be a factor for e-commerce competitors if they too give dynamic pricing (ICETE
(Conference), In Obaidat, & In
Filipe, 2014).
Strengths
E-commerce vendors benefit from a structural advantage
whereby one faces lower operational costs when compared to a brick and mortar
store.
Weaknesses
Due to shipping times, there is no immediate
gratification in online purchasing. Heavy, bulky, as well as perishable goods
are very expensive in terms of shipping. Security as well as fraud concerns
mean some individuals are still unwilling to make use of their credit cards
online. Additionally, allowing clients
to pay through PayPal can blunt concern. Show rooming are somewhat blunted the problem of customers
inability to touch the merchandise with shoppers looking at merchandise in
stores and using mobile phones to order with the online seller, often while
still in the store.
Opportunities
New technologies, as well as features, have helped in
leveling the playing ground with traditional retailers. For example, advances
in shopping cart software have led to a quicker, smoother customer-focused
shopping experience. Use of Live chat has enhanced customer service, blunting
the traditional retailer benefit.
Threats
Low preventions to entry are real threats in online
business. It is very easy to set up an online shopping business, even in a
kitchen. Individuals can sell items
through Facebook or eBay without developing websites.
Conclusion
Making use of SWOT analysis regularly can give one a
broad overview of online purchasing industry trends. This can also help one to
know where he is about competitors, and provide insights into mitigating the
weaknesses and capitalizing on strengths.
REFERENCES
ICETE (Conference), In
Obaidat, M. S., & In Filipe, J. (2014). E-business and Telecommunications: International Joint
Conference, ICETE 2013, Reykjavik, Iceland, July
29-31, 2013, Revised selected papers.
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