Executive summary on the Use of RFID in the Aviation Industry

            At present, Radio Frequency Identification (RFID) has had significant attention and is the next wave in Information Technology revolution. The application of RFID in different industries is on a high end. The main goal is to increase efficiency in operations and gain a competitive advantage. For the Aviation Industry, the major airports and airlines are adopting the RFID technology in the handling of baggage and meeting customer service expectations (DeVries & Peter, 2008). 

The industry faces several challenges in which RFID has the potential of addressing them. The Aviation Industry loses a significant amount of money due to mishandled baggage, increased passenger numbers and congestion, pressure on the cost, and tough security regulations. It becomes hard to track and trace the bags. Another challenge lies in providing better customer service and increased pressure to reduce the operating costs.

            Thus, the use of RFID technology in the Aviation Industry has the potential of enhancing baggage tracking, dispatching, and conveyance. It improves management of the goods and customer satisfaction. The technology also is likely to reduce the operating costs to an industry that operates at low-profit margins. The automation of many of its activities helps to lower the operating costs and in turn increase the profit margins (Viswanadham, Prakasam, & Gaonkar, 2006). The use of RFID tags in tracking and handling of baggage proves to be more effective than the conventional barcodes. They also eliminate the need for manual inspection of the baggage. The automatic routing after reading ensures that there is reduced the number of misrouting bags, hence enhancing customer satisfaction (Wyld, David, Jones, Michael,  Totten & Jeffrey, 2005). Thus, the application of RFID technology in the Aviation Industry has viable benefits in enhancing the management and handling of passenger’s luggage and improving security.

References

DeVries, Peter D. (2008)The state of RFID for effective baggage tracking in the airline industry,             International Journal of Mobile Communications, Vol. 6(2),  pp. 151 – 164.

Viswanadham, N., Prakasam, A., Gaonkar, R. (2006) Decision support system for exception         management in RFID-enabled airline baggage handling process, Automation Science, and Engineering, 2006. IEEE International Conference on, CASE ‘06, 8-10; 351-356.

Wyld, David C., Jones, Michael A., Totten, Jeffrey W. (2005) Where is my suitcase? RFID and   airline customer service, Marketing Intelligence & Planning, Vol. 23 (4), 382 – 394.

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